Company Description

Aperio provides a data trust layer for industrial AI, ensuring operational technology (OT) data is reliable and ready for advanced analytics. Its core product, DataWise, is an autonomous data quality system that prepares historian, sensor, and process data for AI models and critical decisions. DataWise uses self-supervised machine learning to detect anomalies, score data quality with a Data Quality Index, and verify data integrity from source to cloud. When issues arise, DataWise identifies root causes and remediates them before they impact AI models, reports, or operations. Aperio serves tier-1 operators such as Devon Energy, Covestro, Newmont Mining, and Enbridge, and is backed by leading energy and industrial investors, with remote teams across the US and EMEA.

Role Description

Join our team to support deployments of our product across customer environments and the cloud, and ensure the health, availability and performance of production systems. You will also have a hand in DevOps infrastructure.

Responsibilities

- Own production end-to-end, from installation and maintenance to migrations and monitoring. Manage high-throughput data pipelines and cutting-edge ML systems.
- Guide customers through installation of the product: Explain technical requirements, explore data pipeline integrations, and work with customer IT and cyber teams to deliver bespoke solutions.
- Work together with our Sales and Customer Success teams to provide technical clarity when discussing with prospects and customers.
- Act as second-line technical support for complex problems that require deep troubleshooting and backend operations.

Alongside the core role, you'll also contribute to our DevOps work - CI pipelines, general infrastructure, and deployments.

We're looking for someone who:

- Works autonomously and learns independently, while knowing when to pull in a colleague.
- Has good written and spoken English.
- Communicates clearly with customers and internal stakeholders.
- Comfortable working in Python and with self-managed services, databases and custom tooling.
- Familiar with troubleshooting networked environments (DNS, firewalls, web proxies, etc).

Technologies

Python, Linux, Kubernetes, Helm, AWS, TCP/IP, Postgres, ClickHouse, Redpanda/Kafka, GitLab, OpenTelemetry, OpenTofu/Terraform. Windows (for reasons beyond our control).