SysAid is a global leader in AI-powered IT Service Management (ITSM), transforming the way organizations deliver IT services. Our smart, automated platforms help thousands of companies worldwide work faster and smarter, simplifying complex tasks so IT teams can focus on what matters most. We’re passionate about innovation, scalability, and building products that push the boundaries of what’s possible with AI.

We’re looking for a Senior Backend Developer to join our mission. If you’re passionate about building impactful products, thrive on working with cutting-edge AI technologies, and want to push the boundaries of what’s possible, this role is for you.

Responsibilitie

• sDesign and develop the next generation of SysAid's leading SaaS platform, built on a Node.js microservices architecture and deployed in the AWS cloud
• .Build enterprise-grade, high-performance, and scalable backend services following modern best practices and coding standards
• .Continuously research, evaluate, and implement new technologies and tools to maximize development efficiency, maintainability, and quality
• .Collaborate closely with Product Managers, Frontend Developers, and Designers to deliver robust APIs and seamless integrations that power innovative user experiences
• .Leverage AI-driven development tools (such as Claude, Cursor, or LLM-based automation) to accelerate coding workflows, optimize performance, and maintain a competitive edge in the evolving tech landscape

.
Requiremen

• ts6+ years of backend development experience, with strong expertise in Node.j
• s.3+ years of experience with AWS cloud service
• s.Proven experience with microservices architecture and large-scale distributed system
• s.Hands-on experience with SQL and NoSQL databases and query optimizatio
• n.Solid understanding of software engineering principles and Agile development methodologie
• s.Experience with Docker, Helm, and Kubernetes for containerized deployment
• s.Practical experience with serverless technologies (AWS Lambda) and messaging/streaming tools like RabbitMQ, SQS, Redis, and Kinesi
• s.Familiarity with caching layers (ElasticCache, Redis), search engines (Elasticsearch), and API Gateways (API GW, NLB
• ).Strong proficiency with TypeScript for scalable backend developmen
• t.Bachelor’s degree in Computer Science or equivalen

t.
Why Join

• Us?Shape the Future: Build and manage a team at the forefront of AI-driven ITSM solutio
• ns.Make an Impact: Take full ownership of your team’s success and contribute to global innovati
• on.Career Growth: Develop as a leader in a rapidly expanding organization with opportunities for advanceme
• nt.Thriving Culture: Join a fast-paced, collaborative environment that values creativity, excellence, and continuous learni