SysAid Technologies provides customer-driven IT service management (ITSM) solutions available as cloud-based or on-premises software.

The companys solutions are built around and aligned with ITIL, the ITSM best-practice framework.SysAid provides one centralized system for information, actions, communication, reporting, support, knowledge, and more.

The company orchestrates between different parts of the organization so that good service can be provided in a minimal amount of time, slashing mean time to repair.