SysAid is a global leader in AI-powered IT Service Management (ITSM), transforming the way organizations deliver IT services. Our smart, automated platforms help thousands of companies worldwide work faster and smarter, simplifying complex tasks so IT teams can focus on what matters most. We’re passionate about innovation, scalability, and building products that push the boundaries of what’s possible with AI.

We’re looking for a Senior Backend Developer to join our mission. If you’re passionate about building impactful products, thrive on working with cutting-edge AI technologies, and want to push the boundaries of what’s possible, this role is for you.

Responsibilities

• Design and develop the next generation of SysAid's leading SaaS platform, built on a Node.js microservices architecture and deployed in the AWS cloud.
• Build enterprise-grade, high-performance, and scalable backend services following modern best practices and coding standards.
• Continuously research, evaluate, and implement new technologies and tools to maximize development efficiency, maintainability, and quality.
• Collaborate closely with Product Managers, Frontend Developers, and Designers to deliver robust APIs and seamless integrations that power innovative user experiences.

Qualifications:

• 6+ years of backend development experience, with strong expertise in Node.js.
• 3+ years of experience with AWS cloud services.
• Proven experience with microservices architecture and large-scale distributed systems.
• Hands-on experience with SQL and NoSQL databases and query optimization.
• Solid understanding of software engineering principles and Agile development methodologies.
• Experience with Docker, Helm, and Kubernetes for containerized deployments.
• Practical experience with serverless technologies (AWS Lambda) and messaging/streaming tools like RabbitMQ, SQS, Redis, and Kinesis.
• Familiarity with caching layers (ElasticCache, Redis), search engines (Elasticsearch), and API Gateways (API GW, NLB).
• Strong proficiency with TypeScript for scalable backend development.
• Bachelor’s degree in Computer Science or equivalent.

Why Join Us?

• Shape the Future: Build and manage a team at the forefront of AI-driven ITSM solutions.
• Make an Impact: Take full ownership of your team’s success and contribute to global innovation.
• Career Growth: Develop as a leader in a rapidly expanding organization with opportunities for advancement.
• Thriving Culture: Join a fast-paced, collaborative environment that values creativity, excellence, and continuous learning.