SysAid is a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues.

We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape.

About the role:

The DevOps Architect will be responsible for designing, implementing, and maintaining the CI/CD processes, with a strong focus on Kubernetes, AWS, and the monitoring of both monolithic and microservice architectures. This role requires a deep understanding of DevOps practices, cloud infrastructure, and container orchestration to ensure robust, scalable, and efficient deployment pipelines. The DevOps Architect will report directly to the VP of Infrastructure.

Responsibilities:

• Design and implement CI/CD pipelines using Kubernetes and other relevant tools.
• Architect and manage scalable, secure, and high-performance AWS environments.
• Develop and maintain infrastructure as code (IaC) using tools such as Terraform or CloudFormation.
• Monitor and optimize the performance of applications and infrastructure, ensuring reliability and scalability.
• Collaborate with development and operations teams to streamline the build, release, and deployment processes.
• Implement and manage container orchestration using Kubernetes, including deployment, scaling, and monitoring.
• Ensure comprehensive monitoring, logging, and alerting across all systems to detect and address issues proactively.
• Provide technical leadership and guidance on DevOps best practices, including automation, continuous integration, and continuous deployment.
• Troubleshoot and resolve issues related to the infrastructure, applications, and performance bottlenecks.
• Stay up-to-date with the latest industry trends and technologies to continuously improve the DevOps processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5-7 years of experience as a DevOps engineer with at least 2 years in an architect role.
• Proven experience as a DevOps 2 years as an Architect or in a similar role.
• Mastery of Kubernetes, including experience with CI/CD processes and tools such as Jenkins, ArgoCD, or Spinnaker.
• Extensive experience with AWS services, including EC2, S3, RDS, Lambda, and CloudFormation/Terraform.
• Strong understanding of both monolithic and microservices architectures.
• Proficiency in monitoring and logging tools such as Prometheus, Grafana, ELK stack, or similar.
• Excellent scripting skills in languages such as Python, Bash, or Go.
• Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills.