About Roojoom:

At Roojoom, we're on a mission to revolutionize how people interact with technology through advanced conversational and process AI. Our customer care products are driving impressive KPIs and ROI with millions of users each day.

We are revamping our product strategy with Agentic AI and Multi-Agent technology. To fuel our AI strategy, we are looking for an R&D Tech Lead based in our offices in Ramat Gan (Bursa area).

If you thrive in a fast-paced, innovative environment and are excited about shaping the future of AI, this is the opportunity for you!

We are seeking a dynamic and experienced individual to join our team and lead a cutting-edge technology roll out to market.

About the job:

You will own 'Care' end to end — architecture, delivery, production, and the team. You'll lead a small cross-functional group of software engineers, QA and devops. You will work directly with senior management and business and will drive product evolution and technical vision including:

• Technical direction for the platform currently based on Django + FastAPI backend, Vue frontends, a GenAI service on Bedrock/OpenAI/Anthropic, and a ClickHouse → Snowflake analytics chain.
• Cloud, data-warehouse and LLM operations and costs
• Security and compliance for our enterprise customers
• Team leadership and mentoring
• Supporting (level 3) our current enterprise customers and customer presell activities

You'd be a good fit if you have...

• 4+ years building production software, 2+ leading engineers
• Deep Python: Django and FastAPI, Celery, async, REST API design.
• Data: MySQL, Redis, and data warehouses such as ClickHouse, Snowflake or equivalent — including pipelines, retention and cost.
• Kafka or comparable streaming.
• Production LLM systems: serving models under a latency budget, prompt evaluation, structured output, gradual rollout, and cost control. Agent or multi-agent systems are a strong plus.
• Multi-tenant SaaS architecture and enterprise integration
• Fluent with Claude Code or similar coding agents: not just prompting, but building reusable agent tooling and reviewing agent-generated code critically.
• Ability to collaborate with internal partners across Product, Success and Business
• Outstanding interpersonal skills and exceptional teamwork
• Goal driven, self-driven, energetic, passionate about what you do
• Presentation and customer engagement is a big plus
• Enterprise B2B expertise is a big plus