Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

As a Data Analyst at Wonderful, you'll help shape how we measure, understand and scale our product and business.

You'll work across product, operations, and business data - analyzing complex datasets, defining KPIs and building dashboards to drive clear, data-informed decisions.

You'll own data processes end-to-end, from raw data and modeling to insights and impact.

What You'll Do

• Analyze product usage, customer interaction and business data
• Define and track KPIs across product, operations and business domains
• Build dashboards and monitoring tools
• Develop and maintain ETL pipelines and data models (Snowflake, dbt)
• Work closely with Product, Operations (GTM), Business and Engineering
  
  

What We're Looking For

• 3+ years of experience as Data Analyst
• Strong proficiency in SQL - must
• Strong business sense and ability to translate data into insights
• Ability to work end-to-end, from raw data to business impact
• Experience building ETL pipelines (Snowflake, dbt) - advantage
• Experience building dashboards using BI tools (Looker / Tableau / Omni) - advantage
  
  

Nice to Have

• Experience with product analytics or customer interaction data
• Experience in a fast-growing startup
• Familiarity with AI-driven products