About CommBox

CommBox is a leading AI-based Unified Digital Communication platform, serving over 350 customers worldwide. We are on a mission to transform customer communication forever, making it easy, natural, and efficient. We empower brands to automate customer engagement using the digital channels and messaging apps customers use every day (WhatsApp, SMS, Messenger, Google, and more).

Through our AI-driven technology, we help organizations manage millions of transactions across the customer journey, boosting satisfaction and driving business performance via our autonomous communication platform. We are looking for a highly motivated, detail-oriented QA Automation Engineer to join our dynamic team and help us scale our quality standards.

The Role

As a QA Automation Engineer at CommBox, you will be responsible for the end-to-end quality of our platform. You will design, develop, and maintain automated test suites to ensure our AI-driven communication tools remain robust, reliable, and high-performing.

Key Responsibilities

• Design, build, and maintain scalable, efficient, and reusable Playwright automation infrastructure.
• Own the testing process from requirement analysis and test planning to execution, reporting, and monitoring.
• Leverage AI-driven tools to boost QA productivity, speed up test creation, and improve documentation and debugging
• Manage and trigger automated suites within GitHub actions to ensure seamless continuous integration.
• Conduct peer reviews of automation code to ensure maintainability, scalability, and adherence to DRY and POM principles.
• Defect Management: Identify, document, and track bugs using Jira and Xray, performing Root Cause Analysis (RCA) to prevent regressions.
• Database & API Validation: Perform backend testing using SQL and validate B2B integrations via API testing.

Requirements & Qualifications

• 5+ years of experience as a QA Automation Engineer, testing complex web-based applications.
• 2+ years of hands-on experience with Playwright and TypeScript, including building frameworks and infrastructure from scratch.
• Proficient coding skills in TypeScript/JavaScript, with experience in Node.js.
• Professional experience with Xray and Jira for bug life cycle management.
• Solid understanding of relational databases (SQL) and API testing.
• Deep knowledge of automation design patterns (e.g., Page Object Model) and the Software Testing Life Cycle (STLC).
• Strong analytical skills with a "break-it" mindset and a passion for driving efficiency through automation.

Preferred Qualifications:

• Experience with Playwright MCP and advanced AI-assisted automation workflows
• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field