Welcome to Chargeflow

Chargeflow is at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it.

Who We're Looking For - The Dream Maker

We’re seeking a highly skilled GTM Systems Engineer who can take ownership of Chargeflow’s go-to-market systems and operational infrastructure. You’ll work closely with Sales, Customer Success, Marketing, Product, and Engineering to design, build, and maintain reliable GTM workflows, automations, and data flows. You’ll turn messy real-world processes into scalable systems, remove operational friction, and ensure our GTM data is accurate, trusted, and decision-ready.

This is a high-impact, hands-on role where you’ll directly influence how efficiently our teams operate and how effectively we scale revenue.

Your Arena - Know your impact 💥

• Ensure our GTM systems are reliable, scalable, and trusted - so Sales, CS, Marketing, and Product can operate without manual workarounds or data confusion.
• Eliminate operational drag by automating repetitive workflows, alerts, and handoffs across Sales, CS, Risk, and Product.
• Ensure product and GTM data flows cleanly across systems, with clear definitions, reliable syncs, and minimal manual intervention.
• Build scalable AI based intelligence systems that keep operational data accurate, complete, and decision-ready.
• Run ops as product: maintain a roadmap, ship iteratively, measure impact (hours saved, SLA reduction, pipeline lift), and continuously improve.
• Own documentation and enablement so systems are understandable, auditable, and maintainable.
  
  

Requirements:

Qualifications:

• Proven experience owning GTM / Ops systems in a SaaS environment, with a strong builder mindset (you ship, not just manage tools).
• Deep ownership of a modern CRM as a system of record. This includes routing, workflows, data hygiene, etc.
• Strong SQL fluency: you can investigate issues, validate assumptions, and reason across multiple data sources.
• Experience designing reliable automations and integrations - including workflows, webhooks, retries, error handling, and monitoring.
• Comfort integrating systems via APIs: authentication, payload design, debugging requests and responses.
• Strong data quality instincts: you proactively prevent duplicates, broken syncs, mismatched definitions, and silent failures.
• Clear operational communication: you can write clean docs, explain tradeoffs, and align stakeholders without chaos.
• Ownership mentality: you can take a vague problem (“this process is breaking”) and drive it to a stable, measurable solution.
  
  

Nice-to-Have:

• Experience with reverse ETL or syncing product data into GTM systems
• Familiarity with databases, analytics tooling, and event-based data models.
• Experience building enrichment or intelligence systems and managing cost vs. data quality tradeoffs.
• Using AI/LLMs to responsibly automate classification, enrichment, summarization, or internal ops work.
• Familiarity with reliability patterns (queues, backfills, alerting).
• Awareness of data security and privacy best practices.
  
  

Our Story

Chargeflow is a leading force in fintech innovation, tackling the pervasive issue of chargeback fraud that undermines online businesses. Born from a deep passion for technology and a commitment to excel in eCommerce and fintech, we've developed an AI-driven solution aimed at combating the frustrations of credit card disputes. Our diverse expertise in fintech, eCommerce, and technology positions us as a beacon for merchants facing unjust chargebacks, supported by a unique success-based approach.

Backed by $49M led by Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow has embarked on a product-led growth journey. Today, we represent a tight-knit community of passionate individuals and entrepreneurs, united in our mission to revolutionize eCommerce and fight against chargeback fraud, marking us as pioneers in protecting online business revenues.