Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

The Role

As a Senior Software Engineering Manager – Product Security, you will take a lead role in building, shaping, and managing the team responsible for developing the tools and frameworks that secure ServiceNow’s rapidly expanding AI and LLM ecosystem. This includes driving the creation of scalable, secure-by-design solutions that protect AI models, data pipelines, and agentic systems across the entire platform.

In this role, you will establish and refine business processes within the software development lifecycle, ensuring security is deeply embedded into every stage—from design and development through deployment and monitoring.

Success will require building, coordinating and mentoring a high-performing engineering team, collaborating closely with security leadership, and providing deep technical guidance.

Qualifications

To be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 12+ years of experience with software technologies and advanced coding skills with high-quality results.
• Knowledge of cadversarial attacks of LLMs such as prompt injection, jailbreaks, data poisoning, and OWASP LLM Top 10 vulnerabilities.
• Knowledge of regulatory and compliance standards related to AI and data security.
• Strong interpersonal skills (written and oral communication) and the ability to work collaboratively in a team environment.
• Experience building project plans, goal setting, managing deadlines, and monitoring project progress.
• An analytical mind for problem solving, abstract thought, and offensive security tactics.
  
  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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