About Us

BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.

With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.

BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits

• Competitive equity
• Hybrid work schedule
• Company funded health insurance
• 6 weeks fully paid Parental Leave
• Critical Family Medical Leave
• Financial planning services
• Employee learning & development budget
• Values-based recognition (quarterly and annually)
• Social community & ERG programs
• FreeFit gym package
• Work-life harmony
• Dog friendly office
  
  

Location requirements:

You’ll be required to work out of the office 3 days a week.

About The Role

The Incident Intelligence group drives BigPanda’s core event processing, enrichment, and correlation capabilities, handling millions of daily events across a robust, high-throughput cloud infrastructure.

Our team is pioneering the development of AI-driven agents to transform how NOC operators monitor and manage complex systems. By combining cutting-edge AI with high-scale data processing, we’re enabling smarter, faster, and more autonomous incident response.

We’re looking for a Fullstack Engineer with strong backend and frontend expertise (50/50 split) to help us build the next generation of AI features, including our intelligent agents. You’ll be instrumental in shaping user-facing workflows and backend services that power real-time, context-aware incident management.

What Will You Do

• Design and implement fullstack features focused on AI-driven automation and agent capabilities
• Develop backend services in Node.js, including APIs, workflows, and data pipelines
  
  

Build intuitive, performant user interfaces using React and our design system

• Collaborate with data and AI engineers to integrate LLMs and automation into the incident lifecycle
• Maintain and improve our frontend infrastructure and component library
• Work closely with product and UX teams to deliver customer-centric solutions
  
  

What Skills And Experience You Will Bring To BigPanda

• 4+ years of experience as a software engineer
• 3+ years of experience in Node.js for production-ready distributed systems
• 3+ years of experience developing web applications in React/Angular/Vue (preferably React)
• A vast experience leading projects from system design to production availability
• Experience with the technology selection process, and ability to introduce and utilize progressed technologies
• Experience with proactively introducing new initiatives and leading them to success
• A true team player