LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview

The Observability Platform team is building a state-of-the-art system for logging, monitoring, and tracing across cloud and on-prem data centers. We’re looking for a Senior DevOps Engineer to head our Logging and Monitoring, ensuring robust, scalable solutions within our Google Cloud Platform. In this role, you will be helping to bring systems to life that give superpowers to an entire organization of software developers. Managing a technology stack that includes Elastic Cloud, Loki, GrafanaLab, and the ELK stack for logging, as well as Zabbix, Captain Hook, and Anodot for anomaly detection and metrics scraping.

You Will

• Lead the design, implementation, and maintenance of our observability infrastructure. which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and manage monitoring, logging, and alerting systems using GrafanaLab, CaptainHook, Zabbix, FluentD, ELK, Kafka, Prometheus, and related technologies.
• Provide strategic direction and leadership to the Logging and Monitoring team
• Design and develop parts of a highly scalable software observability platform which manages trillions of observability events (logs, traces, metrics) per day.
• Develop and maintain Kubernetes Helm charts that deploy hundreds of pods across nodes every day.
• Create tools, best practices, and training materials to help supercharge hundreds of software engineers.
• Collaborate closely with DevOps teams in delivering cloud solutions aligned with our observability platform.
• Ensure high availability and performance of observability platforms and tools.
• Partner with vendors, and stay up to date with emerging technologies around observability, improving your own skills and those of the team around you.
• Design and build the entire Synthetic Monitoring End2End which include Data sources like MySql, Elasticsearch, Kubernetes,docker CI/CD pipelines for the entire engineering team
  
  

You Have

• Bachelor's degree in Computer Science, Engineering, or related work experience.
• 5 years of experience as a software engineer or DevOps engineer, with experience in application development and cloud engineering.
• Proficient in Kubernetes and containerization technologies (Docker, etc.)
• Extensive experience with observability tools such as GrafanaLab, CaptainHook, Zabbix, FluentD, ELK, Kafka, and Prometheus.
• Familiarity with infrastructure as code (IaC) tools like Terraform, Ansible, or CloudFormation.
• Experience with cloud platforms (AWS, Azure, GCP) and their services related to computing, storage, and networking.
• Strong programming skills in one or more languages (JavaScript, Java, Go, etc.).
• The ideal candidate will have experience with OpenTelemetry Collector and Grafana Agent.
  
  

Benefits

• Health: medical and mental.
• Time away: vacation, national/religious holidays and five personal days.
• Financial: ESPP, lunch meals cards.
• Family: parental leave
• Development: Access to a broad learning catalogue of courses to support professional development including some industry certifications or preparation courses towards earning various technical certifications, Google Skills Cloud Boost platform, competency focused assessments, 360 reviews, and facilitated learning offerings
  
  

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging At LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com