As part of CX Operations, Tech Ops is responsible for building and maintaining internal systems that power the Customer Experience organization. Our work centers on enhancing usability for both agents and customers, while developing new capabilities to meet evolving business needs.

Our projects require close collaboration with a wide range of departments, including R&D, Product, Marketing, and others — ensuring alignment and innovation across the company.

The Systems Integrator will support service management, adapting to new business needs—including one-time services, subscription-based services, and automated service fulfillment—while also developing and maintaining automation, data integrations, and agent productivity tools.

This role involves collaboration on projects with an additional Application Developer and Automation Specialist and different departments in Elementor to implement deflection systems and external applications using React and Node.js frameworks (e.g., subscription management apps, escalation apps) that enhance agent efficiency and customer experience.

Work Environment:

What do we do?

Elementor is the leading website building platform for WordPress professionals.

Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their futures one pixel at a time. We provide our users with everything they need to become successful web creators.

A new website is created every 10 seconds using Elementor!

Since we launched in Israel in 2016, we have expanded to more than 160 countries, with more than 18M websites powered by Elementor. More than 12% of all websites around the world are built using Elementor!

How do we do it?

At Elementor, we're building the future of web creation.

We believe in empowering both our employees and our users.

Elementor is a place where you can truly grow professionally and personally.

Creativity, friendship, curiosity, motivation, and professionalism are the driving force behind our journey. We take great pride in Elementor's constant scaling

Responsibilities:

• CRM & Service Platform Management:

Lead technical execution, integrate CRM with AI tools, ensure data integrity, and optimize workflows (ticketing, routing, escalation).

• System Maintenance & Adaptation:

Ensure platform stability and scalability, adapt to evolving business needs, and proactively resolve issues.

• Integrations & Development:

Develop and maintain API integrations with internal and external systems for smooth data flow, KPI tracking, and enhanced agent experience.

• AI & Productivity Tools:

Support chatbot automation, self-service tools, and internal applications to boost efficiency.

• Collaboration & Optimization:

Align with CX, engineering, and business teams to improve workflows, drive automation, and ensure scalable, secure system design.

Reequipments:

• 3+ years of experience in systems integration, API development, or CRM implementation.
• Proven experience with CRM and service management platforms (e.g., Kustomer, Salesforce, Zendesk, HubSpot, Freshdesk).
• Expertise in RESTful APIs, webhooks, and middleware integration.
• Strong background in data migration, workflow automation, and system architecture.
• Proficiency in scripting languages (Python, JavaScript, React and Node.js, or similar).
• Experience working with service fulfillment models, including subscription-based services and automated claim/complete processes.
• Familiarity with authentication protocols (e.g. JWT) and security best practices.
• Strong analytical and problem-solving skills, with an ability to troubleshoot and optimize complex systems.
• Excellent cross-team collaboration and communication skills, with experience working alongside engineering, support, and product teams.

We recorded and filmed a podcast specifically for you.

We recommend watching or listening to better understand the story behind the team, the essence of the role, and how to optimally prepare for the next step in your recruitment process.

https://elemn.to/CX-podcast