Vonage Engineering Mission

We embody the notion of what's next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.

Job Description

• Work with feature teams to identify upcoming production tasks. Refine change requests and ensure implementation plan and rollback steps are well understood.
• Capture, scope and advance tooling, platform modernisation or renovation needs with an automation first mindset.
• Attend change meetings and ensure the programme of changes to production are understood, managing progress and risk.
• Engage in feature breakdown to ensure DevOps good practices and insights provided.
• Attend team ceremonies including standups, planning, retros (buddy rotate system).
• Follow best practice during implementation, using opportunity to refine (or write) runbooks and documentation.
• Engage in learning opportunities to share DevOps good practices, learnings and successes through show and tell or learning sessions.
• Be present and engage in incident resolution driving to restore customer service quickly.
• Post incident contribute to post-mortem sessions to ensure the root cause is identified, and to take appropriate actions and close process or technology gaps.
• Identify efficiencies to streamline operations. Efficiencies may be delivered through cost savings or speed of delivery.
• Be part of the department COI’s - including stability, tech radar and others as needed to provide future vision and direction.
• Be an ambassador for DevOps good practices sharing knowledge and learnings across teams to raise knowledge levels.
  
  

Skills

Experience with a cross section of the following is expected

• AWS, Kubernetes, ArgoCD, Terraform, Config Management, ELK stack, Grafana, OpsGenie, Python
  
  

Requirements

• 4+ years of experience as a DevOps engineer.
• A solid understanding of AWS Cloud Architecture.
• Experience working at scale on production infrastructure.
• Experience with the operation of Kubernetes in production environments.
• Experience with Infrastructure as Code provisioning and configuration management.
• Experience with CI/CD tooling.
• Ability to script to solve automation tasks.
• Experience with Docker & Containers.
• Monitoring and alerting experience.
• On-call responsibilities.