Grab your cape, become a SuperHyro!

Hyro, the leading responsible conversational AI platform for healthcare, enables enterprises to automate workflows and conversations across their most valuable platforms, services, and channels, including call centers, websites, SMS, mobile apps, and more. Top-performing organizations trust Hyro's plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions.

What Are We Looking For?

We’re searching for a passionate Principal Engineer for our core NLP-AI team. With a wide array of responsibilities and corresponding impact, you’ll help spearhead our product offering and wear multiple hats at a fast-growing, dynamic, early-stage company.

Responsibilities:

• Design, develop and implement products that incorporate Generative AI, Knowledge Retrieval, prompt engineering for LLMs and RAG, in order to help patients across the US.
• Build an internal tools system to allow scientific evaluation.
• Maintain and evolve a product with high load and scale.
• Implement and lead new AI strategies by building complex functionality and/or integrating with 3rd parties.
• Continuously improve our existing NLU capabilities that help patients across the US answer any question (QA), schedule appointments with their doctor, refill their prescriptions, and much more.
• Write clear code with clean architecture, good design patterns and testing strategy.
  
  

Requirements:

• 10+ years of Python or equivalent programming experience
• At least 3 years of experience as an architect/principal engineer
• 3-4 years of experience with building ML or LLM-based applications in production
• Bachelor’s Degree or equivalent experience in a related field
• Team player with a positive and fun attitude
• Strong interpersonal and communication skills
• Capacity to work in a fast-changing environment
• Experience designing, building, and operating large systems with scalability, availability, testing, and performance requirements
  
  

Advantages:

• Masters degree in a relevant field
  
  

Equal Opportunities:

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.