With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning and keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Join a specialized team at Genpact that helps clients make the most of the ServiceNow platform. Our ServiceNow Center of Excellence (COE) harnesses the power of innovation and creativity to propel digital transformation. We lead the way in driving cutting-edge solutions, making a real impact by transforming businesses and elevating customer experiences.

What we offer

• Fast-paced working environment within geographically distributed teams.
• Greenfield projects! Opportunity to design innovative, modern solutions.
• Exposure to wide variety of cutting-edge technologies and frameworks.
• Possibility to get involved in innovation initiatives with other Member Firms.
• Trainings! We encourage you to attend as many as possible and conduct some to help your colleagues grow while developing your skills.

Your future role:

• Work independently and as part of a team with other Genpact colleagues at all levels.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Interact with clients on a regular basis through face-to-face meetings, video/teleconferences, and email to understand client's processes and business problems.
• Working with Global and European clients to identify industry lead practices and implement them in engagements.
• Review user stories to understand requirements and technical architecture documentation for solution.
• Developing across the ServiceNow stack (e.g. Mobile, Portal, HRSD, ITSM)
• Develop integrations leveraging point-to-point interfaces, WebServices (REST/SOAP), file-based transfers.
• Provide insight and expertise into the ServiceNow configurations and custom application development.
• Responsible for unit testing and end-to-end testing of the technical development and fix related defects until final deployment across sub-production and production environments.
• Create the technical documentation, technical design documentation, build/configuration documentation and release notes.
• Troubleshoot and resolve issues in ServiceNow applications and integrations.
• Stay up to date with ServiceNow releases and contribute to continuous improvement efforts.

Who we are looking for:

• Bachelor’s degree in software engineering, Information Systems, or equivalent.
• 3-5 years of experience in ServiceNow development.
• ServiceNow implementation experience in large complex environments is required.
• Experience in designing and maintaining ServiceNow applications and components.
• Understanding ServiceNow architecture and best practices.
• Strong expertise in ServiceNow Integration Hub and experience with REST, SOAP, and JSON.
• Proficiency in JavaScript HTML, CSS, and ServiceNow scripting languages.
• Experience with software collaboration tools such as Jira, Rally, etc.
• Experience with ServiceNow modules such as ITSM, ITOM, ITBM, CSM or any other module is preferred.
• Knowledge of ITIL processes.