About AllCloud

AllCloud is a global professional services company that provides organizations with cloud enablement and transformation tools. As an AWS Premier Consulting Partner and audited MSP, a Salesforce Platinum Partner, and a Snowflake Premier Partner, AllCloud helps clients connect their front and back offices by building a new operating model to harness the benefits of cloud technology, data, and analytics.

Job Summary

AllCloud is a fast-growing cloud professional services company looking for a talented and passionate CloudOps Engineer to join our success. The candidate will work with a team of cloud experts responsible for responding to customer requests and troubleshooting issues within their cloud environment. The position is dynamic and fast-paced and requires excellent customer service skills.

Responsibilities

• Provide complete remote services, including incident management, SOC, AWS support, installation, configuration, maintenance, and disaster recovery.
• Answer client configuration questions and assist with customer integrations.
• Interact with DevOps team to resolve issues with third-party products
• Provide exceptional customer service

Requirements

• Work experience as a NOC, SOC, or advanced support engineer
• 2-3 years of experience working in a Linux and Windows environment
• 1-2 years of experience working with network and security in production environments
• Problem-solving and high independent learning abilities
• Attention to detail, exceptional follow-up skills, and ability to prioritize support issues
• Passionate and customer-focused
• On-call shift rotation during nights and weekends. Must be willing to be a part of a rotation to support necessary coverage
• Excellent oral and written communication skills in Hebrew and English

Advantages

• Knowledge in AWS Services: EC2, CloudWatch, S3, Lambda, ECS, VPC, EBS
• Monitoring System: DataDog, New Relic, Prometheus
• Knowledge in Containers technology ( K8s / EKS / Docker )
• Scripting: Bash / Python

AllCloud is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.