Your Team

We are looking for creative and innovative people to join our Customer Success Team.

In this position, you will help us redefine the security landscape by meeting our customers’ real-time needs and supporting our cutting-edge technologies and services to an ever-growing customer base.

If you want to make the world a safer place – you belong with us.

Your Impact & Responsibilities

• Monitor production environment and handle incidents quickly and professionally, to ensure high-level services availability and performance.
• Providing first-level support, troubleshooting for all operative and infrastructure incidents for a globally distributed network, and maintaining internal tickets, alerts, and KPIs.
• Implementing timely solutions to customer issues or escalating to another team internally when needed.
• Join a team of motivated, fun and creative minds.
• Build a long-term career at Check Point with endless options for future growth.

Your Knowledge & Skills

• Students of Computer Science/Engineering or similar degrees
• 2 years remaining until graduation
• Minimum availability of 4 shifts a week, 8 hours each (Sunday-Saturday, between 00:00-08:00, 08:00-16:00, 16:00-00:00) 24X7, including weekends and holidays
• A minimum of 1+ years of experience in a technical support - an advantage
• Strong networking knowledge (VPN, IP based network, network design and troubleshooting)
• Ability to work in shifts - under pressure, in stressful situations, in a 24x7 production environment
• Excellent English skills (Spoken and written)
• Customer service oriented
• A problem solver, capable of finding creative solutions and getting things done

It would be great if you also have:

• Experience working with the industry’s major cloud providers like AWS & Azure.
• Familiarity with Security products and Check Point products