WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D. If you’re passionate about technology and problem solving, but are also a great communicator, we’d love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.

What will you actually be doing?

• Analyzing and researching customer use cases and processes in web applications.
• Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
• Implementing solutions that will scale to millions of users.
• Advancing the world one step closer to Artificial General Intelligence.
• Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
• Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
• Creating internal documentation and resources to share knowledge within the organization.
• Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.
  
  

What you will bring to the table?

• English speaker - a must! Ability to speak and write clearly and eloquently.
• Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
• Knowledge and understanding of UI/UX principles.
• Ability to learn new technologies and product-lines quickly.
• Multi-tasking and problem solving skills.
• Customer service orientation.
• Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
• Excellent communication skills.
• Ability to work independently with little direct supervision and as part of a team.
• Ability to determine the best course of action in cases of confusion or insufficient information.
• The position can fit for students with availability for a full time position.
  
  

Why WalkMe?

As one of the world’s leading SaaS companies, WalkMe enables you to partner with some of the most creative, innovative, and dedicated people in the business. And when we’re not hard at work powering digital adoption, you’ll find us relaxing with a cup of coffee.

So why should you work for WalkMe? For starters:

• We’re ranked by Dun & Bradstreet as one of the TOP 50 software companies to work for in Israel.
• We were recognized by Deloitte as the 6th fastest growing software company in the world.
• We’re publicly traded on the Nasdaq stock exchange.
• We provide you with the latest cutting edge tech to power your work while developing and advancing your career
• We manage at eye-level, giving you the chance to work with anyone at the company. Want to pitch an idea to one of WalkMe’s founders or work on a project with our CEO? You’ve come to the right place.
• We recognize that you have a life outside the office. Whether it’s picking up the kids or taking some time off for yourself, we make sure you keep your work-life balance.
  
  

And that’s just the beginning! We could go on and on, but it would probably be easier to just apply and find out more.

Learn more about Digital Adoption Platform (DAP): https://www.walkme.com/digital-adoption-platform/

Take a look at our company culture: https://www.instagram.com/life.at.walkme/

Check out the latest WalkMe updates: https://www.linkedin.com/company/walkme/