At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

We are looking for an inspirational leader to lead a global R&D unit in multiple locations (US, IL, India) developing the infrastructure as well as applications in our Cloud SaaS offering

We are looking for someone who is passionate about building Cloud SaaS products that are used by millions of users and a team of highly qualified software engineers.

This position calls for a seasoned professional who will be playing a lead role in elevating our cloud SaaS platform to the next levels, assuming end to end responsibilities within the unit for the development & innovation activities, hiring and staffing, managing budgets and driving continuous improvement.

About the product:

Nice CXone is the leading cloud Contact Center As a Software (CCAS) that combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.

Our customers include 85 of the Fortune 100 and we are the #1 position from all leading analysts. With proven domain expertise, we handle over 6 billion interactions a year and have over 200,000 agents in the cloud.

The product consists of latest and greatest software technologies, using AWS as our Cloud platform, in a microservices fully scabble architecture and with enhanced CI/CD processes.

Responsibilities:

• Manage global R&D unit in multiple locations (US, IL, India,)
• Full responsibility for your product area delivery
• Full responsibility for your product area's technical domain – architecture, integrations, technical governance, methodologies, and best practices
• Ensure continuous improvement of the development methodologies, R&D structure, product quality, scalability and security
• Build a long-term roadmap and short-term plans towards product delivery
• Strong relationship and tight collaboration with the respective LoB managers, driving jointly the product roadmap and delivery strategy
• Hiring and staffing strategy to address employee succession and knowledge sharing
  
  

Requirements:

• 12+ years of experience in the Enterprise SW R&D industry
• 5+ years of experience in managing global R&D organization
• Proven experience in development management of multi components, multi layers, distributed systems (on premise and in the cloud)
• Experience in new concept and product development as well as sustaining engineering
• Proven experience in Cloud products, platforms and infrastructure
• Experience in Cloud data warehouse and reporting - advantage
• Vast experience in advanced development tools, methods and processes
• Proven experience in recruiting and growing top talents to success
• Evidence of visionary and decisive leadership with the ability to inspire staff and others across the organization
• Ability to perform under pressure in a constantly changing environment
• Excellent interpersonal skills, positive attitude, highly motivated, assertive
• Customer-first and results-driven mindset
  
  

Education:

• BS Computer Science and alike from leading academic school
• MBA an advantage
  
  

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.