"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!

BMC is looking for a Senior DevOps Engineer to join a new and global team we're building!

As a Helix SaaS DevOps Engineer at BMC, you will play a crucial role in ensuring the reliability, performance, and security of BMC Helix SaaS service. You will collaborate with cross-functional teams, including developers, operations, and infrastructure teams, to optimize the software development lifecycle and streamline our deployment processes. This role requires a deep understanding of SRE practices, cloud technologies, and automation to drive efficiency and maintain a high level of operational excellence.

Responsibilities:

• Design, implement, and maintain SaaS operational automation pipelines. Develop and enhance systems for rapid reactive and proactive monitoring, alerting, and remediation.
• Automation and Configuration Management: Automate repetitive tasks and configuration management processes to ensure consistency and reduce manual intervention.
• Ensure Helix systems and application adhere to performance and availability SLAs, while optimizing resource costs.
• Performance Optimization: Optimize the SaaS platform for scalability and high availability, ensuring smooth performance even during peak usage.
• Cloud Infrastructure Management: Architect, deploy, and manage cloud-based infrastructure on platforms like Amazon Web Services (AWS), Google Cloud Platform (GCP), Oracle Cloud (OCI)
• Respond to incidents promptly and participate in on-call rotations.
• Review recurring incidents and identify improvement opportunities in collaboration with product feature development teams.
• Security and Compliance: Collaborate with security teams to implement best practices, conduct security audits, and maintain compliance with industry standards and regulations.
• Collaboration and Communication: Work closely with development teams to understand their requirements and provide guidance on infrastructure and automation needs. Effectively communicate DevOps strategies and best practices to other team members.
• Research and Innovation: Stay up to date with the latest SRE trends, tools, and technologies. Continuously identify opportunities to improve existing processes and propose innovative solutions.

Qualifications:

• 8+ years’ experience as a DevOps Engineer and\or SRE, preferably in an Enterprise B2B SaaS environment.
• Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent practical experience).
• Well versed in observability, monitoring, and managing proactive and reactive alerts. Experience working with Monitoring and Alerting tools to proactively address issues in the running application.
• Strong knowledge of cloud computing platforms (AWS, GCP, OCI or Azure) and their associated services.
• Proficiency in automation and configuration management tools (e.g., Ansible, Chef, Puppet, Terraform).
• Experience with containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.
• Solid understanding of CI/CD pipelines and version control systems (e.g., Git).
• Familiarity with scripting languages (e.g., Python, Bash) for automation tasks.
• Experience with open-source technologies like OpenSearch, Kafka, Redis, and relational databases
• Strong problem-solving skills and the ability to troubleshoot complex issues.
• Knowledge of security best practices and experience with securing cloud-based applications.
• Excellent communication skills and the ability to work collaboratively in a team-oriented environment.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.