Enigmai has developed a solution designed to address the workforce management challenges faced by large contact centers.

The companys product supports the entire workflow cycle, from managing shifts and employee breaks to forecasting each days HR needs.

It also offers advantages such as integration with existing organizational systems, real-time information updates, easy access reports, and a web-based platform.Enigmais solution includes an AI-driven forecasting module that enables management to forecast future load and a rule engine that provides organizations with a tool for entering employee and contract information that enables employees to key in their personal preferences.Enigmai is wholly owned subsidiary of Golden Star Enterprises Ltd.